Conditions of Use

This page (together with the documents referred to on it) tells you the conditions of use on which you may make use of this website whether as a guest or a registered user.

By using the Website, you indicate that you accept these Conditions of use and that you agree to abide by them. If you do not agree to these Conditions of use, please refrain from using the Website.

Registered user

Pet owners, Breeder and pet keeper

Online access is provided for the purpose of managing the details we hold for you and your pet(s) and is on the condition that you agree to be bound by these Terms and Conditions or any revision thereof, and Whizzles Pet Care Pvt Ltd reserves the right to withdraw access at any time without notice if these Terms and Conditions are not adhered to. You must not pass your account log-in details to any other party.

Animal professional (Authorised Agent)

Online access is provided for the purpose of providing data and/or accessing data in order to reunite / Connecting the Pet owners & Pets on the whizzles database. An animal professional is an individual or authorized employee of the following organization types and referred to within these Terms and Conditions as the ‘Authorized Agent’.

IMPORTANT NOTICE: *All Payments To Whizzles Pet Care Pvt Ltd. Are Non-Refundable*


Establishment of this service is dependent upon receipt by the Company of payment of stated charges. Subsequent payments are due on the anniversary date of the month for that month's service or, on the annual renewal date in case of services purchased annually.,

Payments and Fees:

Checks and Drafts returned for any reason are subject to returned item charge. Service will be interrupted on accounts that reach 7 days past due. Service interrupted for nonpayment may be subject to a reconnect charge fixed at the sole discretion of Whizzles Pet Care Pvt Ltd. Accounts not paid by due date may be subject to a late fee at the sole discretion of Whizzles Pet Care Pvt Ltd. If you desire to cancel your account, please email 30 days before expiry of the account. Failure to notify cancellation would result in services billed and payable for the next period.

Refund and Disputes:

All payments to are non-refundable. If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days. This includes any one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in Whizzles Pet Care Pvt Ltd. 's sole discretion is a valid charge under the provisions of the Terms Of Services and /or AUP, you agree to pay Whizzles Pet Care Pvt Ltd. an "Administrative Fee" of not less than Rs. 2000 and not more than Rs. 10,000. Whizzles Pet Care Pvt Ltd. reserves the right to suspend all services provided to the client in such a case till payments are settled.

Authorized Agent/ organization /Associates types:

  • Veterinary practice / Vet Doctors / Vets
  • Registered welfare/rescue organisation.
  • Kennel Club breed rescue society
  • Local Pet authority
  • Pet /Pet product Suppliers
  • Pet related service/Solution providers
  • Police
  • Private/commercial microchip implanter (for the purpose of recording microchip only)
  • Microchip supplier under the whizzles scheme
  • Online access will only be granted if a valid pin number is provided and the functionality there within is subject to the role of the Authorised Agent


Access to an online account by an Authorised Agent is on the condition that you agree to be bound by these Terms and Conditions or any revision thereof, and Whizzles Pet care Pvt Ltd reserves the right to withdraw access at any time without notice if these Terms and Conditions are not adhered to.

You must not pass your log-in details to any other party. Access will be allocated to one individual only; any additional members of staff wishing to gain access must apply separately. These Terms and Conditions must be brought to the attention of all your employees.

Where any individual in the employment of an Authorised Agent with authorised access to the database that is no longer in the employment of the Authorised Agent, whizzles Pet Care Pvt Ltd must be informed immediately, whereupon that access authorisation will be deleted.

Accessing the Website

Access to the Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Website without notice . We will not be liable if for any reason the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of the Website, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Conditions of use.

Reliance on information posted

All material posted on the Website is intended for information purposes only and does not represent legal veterinary or other professional advice on which reliance should be placed. Users are hereby placed under notice that they should take appropriate steps to verify such information. No user should act or refrain from acting on the information contained in the Website without first verifying the information and as necessary obtaining legal and/or other professional advice.

Our liability

Whizzles Pet Care Pvt Ltd makes no representations or warranties whatsoever as to the completeness and accuracy of the information contained on the Website. To the extent permitted by law, Whizzles Pet Care Pvt Ltd expressly excludes all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Whizzles Pet Care Pvt Ltd expressly disclaims all liability and responsibility for any direct, indirect or consequential loss or damage incurred by any user arising from any reliance placed on materials posted on the Website by any visitor to the Website and by anyone who may be informed of any of their contents, or from the use or inability to use the Website, whether directly or indirectly, resulting from inaccuracies, defects, errors, whether typographical or otherwise, omissions, out of date information or otherwise.

Direct, indirect or consequential loss and damage shall include but not be limited to loss of profits or contracts, loss of income or revenue, loss of business, loss of goodwill, and wasted expenditure or management time.

Nothing in these Conditions of use shall exclude Whizzles Pet Care Pvt Ltd liability for death or personal injury resulting from its negligence, nor its liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on the Website.

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